We close on the 10th of December 2021 for Holidays. Last orders will be the 6th of December 2021. We open again on the 11th of January 2022. Hope you all have a good new year.


At Not the Mall, we strive to give all our customers - buyers and receivers - great service.  Feel free to give us your thoughts here.

This was the first time I ordered from Not the Mall and what a pleasure! Friendly, fast and professional service, excellent gift wrapping and packaging. Thank you so much!Amanda - Sept 2013
Dear Not the Mall - Thank you for excellent service - highly recommended!! And definitely appreciated.Vanessa - June 2013

HI - I received my order today, and I just want to say THANK YOU! They look amazing wrapped. I really appreciate your assistance throughout the entire process. Rgds, Natasha 

Natasha - April 2013

Thank you so much for such swift service!  My parcel has arrived safely. Kind regards

Melissa - March 2013
Thanks, received our wine glasses - they are superb.  Great service, well done.John Best - Dec 2012

Thank you Fiona,

You have been an absolute star!
It's been a pleasure dealing with you and I will definitely do so again in the future. Thanks again.

Dean - Oct 2013

Wow, got gift….excellent service….excellent looking product…can’t wait to try cooking with them tonight. Thanks!

Else - June 2013
We love the wedding present - a beautiful dinner service - we got from Not the Mall. It arrived safely and was wrapped beautifully. Thanks a lot for your service!Michael - May 2013

My daughter ordered two fragile terrariums, which... in spite of excellent packaging and HUGE instructions to keep the packages upright... arrived with one broken and one which had obviously been turned upside down.
Although it was obviously the courier company's fault, on hearing of the problem Fiona offered a gift voucher to recompense the loss. We said rather give it as a donation to the Highveld Horse Care association. Today I received a proof of payment. Truly a pleasure to deal with your gift shop.Thank you

Helen - Jan 2013
Thank you, the parcel arrived last week Wednesday or Thursday I think. I heard about you from the I Want That website and was super impressed with your service. I will definitely use Not the Mall again. Many thanks.Kim - April 2012